In most cases, yes. Cities often have specialized systems already in place — GIS/mapping tools, payment processors, emergency alert platforms — and Apptegy is built to work alongside them rather than force a replacement. Depending on the system, that typically means an embed, a secure link, or another supported connection. The right approach depends on the specific vendor and module, so we'll walk through your current systems together during onboarding.

Every city accumulates years of pages, documents, agendas, and forms — and moving all of it shouldn't fall on your team. Your content stays yours: you decide what to keep, consolidate, or retire. Apptegy guides you through that process with a structured approach, then leads the migration itself — setting up redirects so old links don't break, and running a QA pass before anything goes live. Timelines depend on how much content you have and how many integrations are involved, so we'll give you a real range once we understand your starting point.

In most cases, yes — the exact process depends on the type of list. We'll review what you have and walk through the right path together before launch.

Yes. Apptegy includes native forms for common use cases, and can also connect to existing service-request or issue-reporting systems your city already relies on through links or embedded experiences. For cities that want to go further, Community Experience adds AI-powered resident intake directly on your website — automatically routing requests to the right staff member and tracking them through resolution, instead of relying on a shared inbox. Ask your rep whether it's a fit for your city.

Apptegy's AI assistant answers using your city's published website content — not open web search or private records. If it can't resolve a question, it can guide the resident to a Contact Us form or other next step, and staff review and manage the request from there.

Residents can typically reach your existing payment provider through a secure link or embedded experience directly from your Apptegy site or app — so it feels like one connected experience, even though the payment provider continues to securely handle the transaction itself.

Yes. Apptegy's browser-based editor uses drag-and-drop tools, not code. Staff can update pages, publish news, manage documents, and schedule content without any development background. Many of our municipal clients run their entire site with a single staff member.

Every Apptegy website is built on WCAG 2.1 AA-aligned templates, with editor guardrails, AI-generated alt text suggestions, and accessible navigation built in. We also provide training and documentation to support your team. No platform can guarantee compliance for every piece of content your staff publishes — that responsibility is shared — but Apptegy is built to make compliance the easy default, not an afterthought.

Every city gets administrator training, department-editor training, and documentation as part of onboarding. After launch, our client success and support teams stay with you — and when you need help, you can pick up the phone and talk to a real person.